Privacy Policy
Effective Date: March 26, 2026
FrontDesk ("we", "our", or "us") operates the AI-powered front desk platform at frontdeskagent.app. This Privacy Policy explains how we collect, use, and protect information when you use our service.
1. Information We Collect
We collect the following types of information to provide and improve our service:
- Account and Business Profile Information — your name, email address, business name, business hours, services offered, and other profile details you provide during setup.
- Email Content — inbound and outbound email messages processed through our platform to generate AI-powered responses on your behalf.
- Phone Call Recordings — audio recordings and transcriptions of phone calls handled by our AI phone agent.
- Chat Messages — messages exchanged between your customers and our AI chat widget embedded on your website.
- Appointment Details — scheduling information including dates, times, customer names, and contact details for bookings made through our platform.
- Usage and Analytics Data — information about how you interact with our platform, including log data and feature usage.
- Payment Information — billing details processed securely through our payment provider (see Third-Party Services below).
2. How We Use Your Information
We use the information we collect to:
- Provide AI-powered email responses, phone answering, and chat support on behalf of your business.
- Schedule and manage appointments for your customers.
- Customize AI behavior based on your business profile, preferences, and instructions.
- Process payments and manage your subscription.
- Improve our AI models and service quality.
- Communicate with you about your account, updates, and support requests.
3. Third-Party Services
We use the following third-party services to operate our platform:
- Google Gmail API — to read and send emails on your behalf. Our use of the Gmail API complies with the Google API Services User Data Policy, including the Limited Use requirements.
- Anthropic (Claude AI) — to power AI-generated responses for email, phone, and chat interactions.
- Vapi — to provide AI-powered phone call handling and voice interactions.
- Stripe — to securely process subscription payments. We do not store your credit card information on our servers.
Each third-party service operates under its own privacy policy. We only share the minimum data necessary for each service to function.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide our services. Email content, call recordings, and chat messages are retained for up to 90 days to support AI functionality and your review. You may request deletion of your data at any time by contacting us.
5. Data Security
We take the security of your data seriously. We implement industry-standard measures to protect your information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
- Secure authentication and access controls.
- Regular security reviews of our infrastructure and third-party integrations.
- Limited employee access to customer data on a need-to-know basis.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Revoke access to connected services (such as Gmail) at any time.
- Export your data in a portable format.
7. Cookies
Our website uses essential cookies to maintain your session and preferences. We do not use third-party advertising or tracking cookies. For more details, see our Cookie Policy.
8. Children's Privacy
FrontDesk is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the effective date above.
10. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at: