Terms of Service
Effective Date: March 27, 2026
Welcome to FrontDesk. By accessing or using our platform at frontdeskagent.app, you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.
1. Acceptance of Terms
By creating an account or using any part of the FrontDesk service, you agree to these Terms and our Privacy Policy. If you do not agree, you may not use the service.
2. Description of Service
FrontDesk provides an AI-powered front desk platform that handles email replies, phone calls, and website chat on behalf of your business. The service uses artificial intelligence to generate responses based on the business information and instructions you provide.
3. Account Registration
To use FrontDesk, you must:
- Be at least 18 years old.
- Provide accurate and complete registration information.
- Maintain the security of your account credentials.
- Notify us immediately of any unauthorized use of your account.
You are responsible for all activity that occurs under your account.
4. Acceptable Use
You agree not to use FrontDesk to:
- Send spam, unsolicited messages, or bulk communications.
- Engage in any illegal, fraudulent, or deceptive activity.
- Impersonate another person or entity.
- Transmit malware, viruses, or other harmful code.
- Violate any applicable laws or regulations.
- Harass, abuse, or harm others through automated communications.
We reserve the right to suspend or terminate accounts that violate these terms.
5. AI-Generated Content
FrontDesk uses artificial intelligence to generate email replies, phone responses, and chat messages on your behalf. You acknowledge that:
- AI-generated responses are based on the information you provide and may not always be perfectly accurate.
- You are ultimately responsible for the communications sent on behalf of your business.
- You should review AI responses regularly and update your business information to ensure accuracy.
- FrontDesk is not liable for any errors, misunderstandings, or damages resulting from AI-generated content.
6. Subscriptions and Payments
FrontDesk offers paid subscription plans billed monthly. By subscribing, you agree that:
- Your subscription will automatically renew each billing cycle until you cancel.
- You authorize us to charge your payment method on file for recurring fees.
- Price changes will be communicated with at least 30 days' notice.
- No refunds are provided for partial billing periods, except where required by law.
Subscriptions are billed monthly or annually in advance. You may cancel at any time from your dashboard.
7. Cancellation
You may cancel your subscription at any time from your account dashboard. Upon cancellation:
- Your access continues until the end of your current billing period.
- No further charges will be made after cancellation.
- Your data will be retained for 30 days after cancellation, after which it may be permanently deleted.
8. Intellectual Property
The FrontDesk platform, including its software, design, and content, is owned by FrontDesk, Inc. and protected by intellectual property laws. You retain ownership of the business data and content you provide to the platform.
9. Limitation of Liability
To the maximum extent permitted by law, FrontDesk shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data, arising from your use of the service.
Our total liability for any claims related to the service is limited to the amount you paid us in the 12 months preceding the claim.
10. Disclaimer of Warranties
FrontDesk is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
11. Indemnification
You agree to indemnify and hold harmless FrontDesk, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of the service or violation of these Terms.
12. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice on our platform. Continued use of the service after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising from these Terms or your use of the service shall be resolved through binding arbitration.
14. Contact Us
If you have questions about these Terms of Service, please contact us at: